Service Management
Trouble Ticket System
Attract new customers, build loyalty and create an integrated customer experience with fast communication and established, open technology with ezService. ezService is a help desk software solution that makes communication with your clients more transparent and easier. From incidents to service requests, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. An open and flexible architecture enables service organizations to build a customized and powerful service management solution resulting in high quality service at minimal operational cost.
 
Features:
 
Ticket Management
Efficiently record, track and resolve customer request based on a powerful toolset that allows transparency and collaboration.
 
Self-Service
Provide customers 24/7 access to the Self-Service Portal allowing them to create requests, track progress, access the knowledge base and close tickets once they are resolved.
 
Time Accounting
Track the time used to process customers' requests and facilitate the results to charge your customers according to consumption or manage resources more efficiently.
 
Access Management
Grant users easy and secure access to your web based Help Desk, anywhere and anytime. Role and group-based permissions help to manage access to features and modules.
 
Knowledge Management
The integrated knowledge base grants easy access to documented resolutions and provides cross-process support, increasing the service teams efficiency.
 
Service Catalog
The out-of-the-box Service Catalog supports documentation and provisioning of a structured service offering and allows automatic SLA tracking
 
Reporting
Manage service quality, costs and performance of your service organization. A Dashboard and the integrated reporting provide at-a-glance information on key statistics.
 
Surveys
Automatically send pre-defined surveys to your end user when a request is resolved and get the results analyzed to track and optimize customer satisfaction.
 
Looking for a Trouble Ticket System? Need more information? Speak to our sales team today on Phone: +971  4 431 7584  Cell:  +971 55 6750 179 or write in to us at: sales@ezeeapps.com
 
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